Welcome to PET & POOL!
At PET & POOL, we make it easy and convenient to shop for all your pet, pool, home, and braai essentials in one place. We are a proud family business focused on excellent service and top-quality products.
Here is how shopping online with us works:
Create your account
In the top right-hand corner of the Pet & Pool website (www.petandpool.co.za), use the Register (person outline) icon to create your account. You will be asked to create a username and password, register your e-mail address, and select the branch closest to you. This is important because it helps you search accurately and see what is available. It is also important for deliveries or click & collect. If you have pets, we would love to know who they are too, so please register them as well.
Capture your address
You will then be guided to the My Account section. Please fill in your delivery address. This is important because it helps ensure that you browse and order from your closest branch. You can return to this page at any stage to complete any missing information.
The My Account section will also keep a record of all the orders you have placed.
After registration, you will receive a confirmation e-mail that you have registered.
Browse and Shop
When you are logged back in, make sure you are browsing from the branch closest to you. If you are unsure which branch you are viewing, look for the Location button on the right-hand side of the main landing page at www.petandpool.co.za. Click on it and wait for the drop-down menu to appear. Once you have chosen your store, navigate to the pink ribbon at the top of the page.
- Choose your category for browsing. Use our easy top menu to browse our wide range of pet, pool, home, or braai items. You can also use the All Departments heading, or save time by using the Search ribbon at the top. Type in what you are looking for and try to be as specific as possible, e.g. tick & flea, stainless steel bowl, brand name and size, etc.
- Once you have found what you are looking for, add it to your basket. Your basket is located in the top right-hand corner of the screen, where the Shopping bag (your Basket) icon is displayed. If you add one item, the icon will show ‘1’. If you add two items, the icon will show ‘2’, etc. When you are finished shopping, click the icon to continue to payment. Your basket will then appear on the screen, where you can increase or decrease the products you selected.
Forgot something? Not a problem. Simply return to the shopping departments at the top and add the item you forgot. From the Basket screen, you can then click the Proceed to Checkout button.
Secure Checkout & Payment
After you click the Proceed to Checkout button, you will be directed to the Checkout screen. Here you will need to double-check your registered e-mail address, choose your Shipping address, fill in your Billing address if needed, make sure your Shipping options are correct (delivery or collection in store*), and choose your Payment option.
Important:
We currently only offer two payment options: Adumo or Instant EFT.
Please note that Pet & Pool does not store your banking details.
You will also have the option of adding a note to your order.
Once you have paid, you will receive a payment confirmation from your bank. You will also receive an order confirmation via e-mail.
* Please read our Delivery & In-store Collection T&Cs.
Please use the support e-mail address if you have questions: support@petandpool.co.za
What happens after payment?
Your order will be sent to support@petandpool.co.za, as well as the branch where you placed your order. You will also receive an e-mail notification.
Orders for collection* should be ready within two hours after payment has been made. Please note that there may be exceptions, e.g. technical issues.
The branch will communicate with you about deliveries*, either by e-mail or telephone call.
They will not use their personal cell phones for WhatsApp.
*Please read our Delivery & In-store Collection T&Cs.
Please use the support e-mail address if you have questions: support@petandpool.co.za
Frequently Asked Questions (FAQs)
If your question wasn’t answered above, please take a look at our Frequently Asked Questions.