Welcome to the Pet and Pool Subscription Program! These Terms and Conditions outline the rules for your monthly bundle subscription.
By subscribing, you agree to:
• Sign up and manage your subscription at www.petandpool.co.za/subscriptions.
• Collect your bundle at your nominated Pet and Pool store.
• Adhere to payment, collection, and cancellation policies.
Please read these terms carefully, as they form a binding agreement between you and Pet and Pool.
1. Subscription Sign-up
Sign up and manage your subscription exclusively at www.petandpool.co.za/subscriptions. Provide accurate and complete information during signup. Pet and Pool is not responsible for issues caused by incorrect or incomplete information.
2. Bundle Collection
Collect your bundle at your nominated Pet and Pool store after receiving payment confirmation via WhatsApp or email. To ensure stock availability, contact the store manager in advance for any collection exceptions.
3. Refill Containers
Your first bundle includes free refill containers for future collections. Bring these containers to each collection, as these may be required by product and packaging regulations. Replacement containers are available for purchase in-store if lost or forgotten.
4. Pricing and Price Changes
Subscription prices are listed at www.petandpool.co.za/subscriptions. Prices may change due to market conditions or supplier costs. We will notify you of price changes at least 30 days in advance via email or WhatsApp. Continuing your subscription after this period means you accept the new pricing. We will only review pricing every 3 months.
5. Bundle Contents
Bundle contents are listed at www.petandpool.co.za/subscriptions. We may modify contents due to stock availability or regulatory requirements, with at least 7 days’ notice via email or WhatsApp before collection.
6. Accidental Pet & Funeral Benefit plan
Before you sign-up for the Accidental Pet & Funeral Benefit plan, please make sure that you understand the policy information, and that you are aware of the Terms & Conditions of the plan offered. The policy information can be found here.
7. Upgrades and Downgrades
You may upgrade or downgrade your subscription bundle, subject to any applicable insurance product terms. Visit www.petandpool.co.za/subscriptions or email subs@petandpool.co.za for details.
8. Collection Process
Show your payment confirmation (WhatsApp or email) at the Refillution counter or cashier to collect your bundle. Collect within 60 days of confirmation, or the bundle may be forfeited without a refund unless you arrange otherwise with the store manager.
9. Cancellations
Cancel your subscription by emailing subs@petandpool.co.za with 60 days’ notice, due to product planning requirements. We will confirm your cancellation request within 3 business days.
10. Payment Failures
If your payment fails, we will contact you to retry via PayFast. You cannot collect bundles until payment is processed. Repeated failures may lead to subscription termination.
11. Refunds and Defective Products
For defective or incorrect products, contact your local store manager to request a refund. The refund will be processed according to our standard refund process. No refunds are available for change of mind or uncollected bundles.
12. Customer Responsibilities
Keep your contact and payment details current by emailing subs@petandpool.co.za. Outdated details may cause delayed or missed collections.
13. Data Privacy
We handle your personal and payment information per our Privacy Policy (www.petandpool.co.za/privacy.policy) and South Africa’s POPIA. Your data is used only for subscription management and communication.
14. Force Majeure
Pet and Pool is not liable for delays or non-delivery due to uncontrollable events (e.g., natural disasters, supply chain issues). We will notify you of delays and offer alternatives when feasible.
15. Termination by Pet and Pool
We may terminate your subscription for reasons like repeated payment failures, fraud, or non-compliance with these terms. You will be notified via email or WhatsApp.
16. Dispute Resolution
Email subs@petandpool.co.za to report issues. We aim to resolve disputes within 7 business days. Unresolved disputes may proceed to mediation under South African consumer protection laws.
17. Geographic Availability
The subscription program is available at participating Pet and Pool stores in South Africa. Bundle availability varies by store. Confirm your nominated store’s participation and bundle availability at www.petandpool.co.za/subscriptions or in-store during signup.
18. Contact Us
For support, email subs@petandpool.co.za or visit subscriptions